Shipping Terms

We pledge to deliver your order accurately in good condition and always on time. We partner only with reputed national courier companies to ship your orders. 

1. For orders above Rs.499, shipping is free. For orders below Rs.499, there is a nominal fee of Rs.99 charged for delivery.

2. We dispatch your order within 2-3 working days.

3. Once your order is dispatched, you can expect your order to be delivered to you in 2-5 working days in major cities and 5-7 days for other locations as per your PIN code.

4. You can track your order online once it is dispatched and you will also be notified via E-mail/ SMS/WhatsApp.

5. While we shall endeavour to ship all items in your order together, this may not always be possible due to product availability. We will inform you of such cases via email or call.

6. If you feel the packaging is tampered with or damaged, please refuse to accept the delivery. Call us at +91-9320092200 or email at customercare@soie.in with your order number. We will ensure a replacement delivery is made to you as soon as possible once we receive the original package back.

7. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

8. Order value is calculated after applying discounts/ GST or any other applicable charges.

Shipping and Delivery