Returns & Exchanges
7 Days Return Policy
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original SOIE receipt/ invoice. Returned items must not be washed, worn or altered.
All returns/ exchanges of online orders must be done within 7 days after delivery.
Any exchange/ refund will be processed only once we receive the returned products back at our warehouse.
What are the products that cannot be returned?
| For reasons including hygiene, we do not accept return of masks, scarves, panties, and a lingerie set that includes panties. |
| No item that has been sold as part of a multi-pack can be returned as an individual item. |
| Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled. |
| Only exchange and no refund will be allowed for orders where our current offer freebies (lip balm and lip scrub) have been dispatched. |
How to Return a Product?
| Simply Place Unworn, Unwashed Merchandise with All Tags Attached in The Original Packing. |
| Enclose Your Invoice Inside. |
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You can place a return/ exchange request online through your account here. You may also call us at 91-9320092200 or write to us at customercare@soie. In case your parcel does not fall under a serviceable pin code, simply courier the parcel to our address- Ginza Industries Limited, |
Credit for your returned item(s) will be refunded back to your account in the original method of payment within 3-5 working days after we receive the product. Shipping Charges paid by the customer, if any, would be non-refundable.