7 Days Return Policy
If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original SOIE receipt/invoice or gift receipt. Returned items must not be washed, worn or altered.
All returns/exchanges of online orders, must be returned within 7 days after delivery. The exchange/return will be considered only once within 7 days. Shipping Charges will be borne by the customers and its non-refundable.
What are the products that cannot be returned?
|For reasons including hygiene, we do not accept return of briefs, panties, or shapewear panties, or an opened box of a lingerie set that includes panties.|
|No item that has been sold as part of a multi-pack can be returned as an individual item.|
|Please also enclose any SOIE collectible items or any other free gifts you may have received with your order.|
|Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled.|
|Masks are non returnable & refundable concerning the safety & hygiene.|
How to Return a Product?
|Simply Place Unworn, Unwashed Merchandise with All Tags Attached in The Original Packing.|
|Enclose Your Invoice Inside.|
|We can arrange for the parcel to Be picked from some locations. Call Us at 91-9320092200 Or you can send a return/exchange request online through your account Click here. Or Write to us at email@example.com to check if your pin code falls under this service. In case it does not, simply courier the parcel to our address.|
Please also enclose any SOIE collectible items or any other free gifts you may have received with your order.
Please return your purchase to the below address:
Ginza Industries Limited,
Surat Garment Unit,
Plot No. B-2/29-30 Road No 9,
Hoziwala Industrial Estate,
SUSMSL. Dandi Road, Vanz Gaon,
Sachin, Surat- 394 230
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement.