Returns & Exchanges
7 Days Return Policy
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original SOIE receipt/ invoice. Returned items must not be washed, worn or altered.
All returns/ exchanges of online orders must be done within 7 days after delivery.
Any exchange/ refund will be processed only once we receive the returned products back at our warehouse. We reserve the right to refuse any refund/ exchange in case we receive a missing/ damaged product.
In cases where a free gift has been sent, it needs to be returned along with the returned product. There may be a prorated deduction of the value of the free gift to calculate the credit amount in case the free gift has not been returned.
What are the products that cannot be returned?
| For reasons including hygiene, we do not accept return of masks, panties, and a lingerie set that includes panties. Please contact us in case you have size related queries before placing the order. |
| No item that has been sold as part of a multi-pack can be returned as an individual item. |
| Once we receive a returned parcel, we reserve the right to refuse the return/ exchange of items that show visible signs of having been worn, washed or soiled. |
How to Return/ Exchange a Product?
|
You can place a return/ exchange request online through your account here. You may also call us at +91 9320092200 or write to us at customercare@soie.in. Reverse pick up will be arranged from our end. |
| Simply Place Unworn, Unwashed Merchandise with All Tags Attached in The Original Packing. |
| Enclose Your Invoice Inside. |
| Please make sure you pack the product(s) completely before handing it over to the courier partner and ensure that the courier person seals the package in front of you to ensure that the correct products are delivered back to us. We reserve the right to refuse any refund/ exchange in case we receive a missing/ damaged product. |
|
In a rare case where your parcel does not fall under a serviceable pin code, simply courier the parcel to our address- Ginza Industries Limited, |
Please note that all exchanges are subject to stock availability. Items can be exchanged for the same or different sizes of the same style or for any other item of the same or different value. In the case of higher value products, the difference amount needs to be prepaid by the customer.
What if I receive a defective/ damaged/ wrong/ missing item?
All claims for shortages or damages must be reported within 24 hours from the time of delivery via email on customercare@soie.in or WhatsApp at +91 9322092200.
We also request you to share the following:
- Picture of the outer box (front and back) with the carrier label being clearly visible.
- Pictures of all products received.
We will make sure to prioritize your resolution and solve your grievance as soon as we are notified.
When will I receive my credit?
Credit for your returned item(s) will be refunded back to your account in the original method of payment within 3-5 working days after we receive the product. Shipping charges paid by the customer, if any, would be non-refundable. You can also opt for store credits which can be used to purchase again on our website.
We will not be responsible for any incorrect fund transfer against returns arising due to incorrect input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.