To start the return process for your order, please enter your email address or phone number and the order number below.

RETURN AND EXCHANGE POLICY

You can return your items within 7 days of receipt of your shipment. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled.  

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email once the return request is approved

 

What items are not returnable?

  • For reasons including hygiene, we do not accept return of masks, panties, and a lingerie set that includes panties.
  • Only exchange and no refund will be allowed for orders where our current offer freebies (lip balm and lip scrub) have been dispatched.
  • No item that has been sold as part of a multi-pack can be returned as an individual item.
  • Please enclose any SOIE collectible items or any other free gifts you may have received with your order.

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges paid, if any, are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be applied to the original method of payment or to the bank account details shared in case of COD orders.